FREQUENTLY ASKED QUESTIONS ABOUT
YORK DOG PARK
WATCH OUR HOW-TO VIDEO TUTORIALS
We've created some useful video tutorials that give you a step-by-step guide of how to use our booking system and how to access York Dog Park.
HOW DO I BOOK A SESSION AT YORK DOG PARK?
YOU MUST BOOK YOUR SESSION AT YORK DOG PARK VIA THE BOOKING SECTION OF OUR WEBSITE USING THESE SIMPLE STEPS:
1. Select the session you would like to book. We have several options for you to choose from including 1-hour private dog walking sessions, socialisation sessions, dog training sessions and block booking sessions.
2. Once you have selected your session, please choose the day and time you would like to visit. Only available time slots will be available in the calendar.
3. If you want book just one session at York Dog park, please select "book now" to proceed to payment. If you would look like to book more than one session, click "add another session" which will allow you to add another session. If you want to book a certain time regularly, then you can click the recurring option.
4. Once you have made as many bookings as you wish, please click "pay now". You will then need to fill in your information and payment details to complete your booking. You can also tick the box “save this card” to prevent you from having to type in your details every time you wish to book a session.
If you have purchased a blocking booking package or a gift voucher then click on the "Redeem my Voucher Code" button and enter your code to do this.
6. Once this procedure has been completed, your booking will be confirmed. At the bottom of the confirmation page, you can create an account so you don’t have to fill in your details every time and find all your bookings in one place.
7. After your booking has been made, you will receive a confirmation email with details of your booking and how to get into the field. You'll also receive an automatic reminder email and text 24 hours before your booked session(s).
If you do not receive your confirmation email, please check your spam box. If you still can’t find it, please contact us by telephone on 07498782849 or 07825459454.
7. You will receive a text message from us 1 hour before your booked session confirming the unique gate code for your booked session(s) which you must keep to gain access to York Dog Park. Simply place the code in the lock, and the gate will be unlocked, ready to be opened. This code will also be your exit code. Please close the main site gate behind you when entering and exiting.
WATCH OUR VIDEO TUTORIAL OF HOW TO BOOK A SESSION ONLINE:
HOW DO I BOOK AND REDEEM A VOUCHER?
IF YOU HAVE BOUGHT A YORK DOG PARK BLOCK BOOKING OR GIFT VOUCHER FOLLOW THESE SIMPLE STEPS TO REDEEM YOUR PURCHASE:
1. After you have purchased your Block Booking Session or Gift Voucher on the York Dog Park website. You will receive a confirmation of your booking which will include a voucher with your exclusive code. You will need to use this code when booking your next session so that you can redeem your purchase.
2. To access your voucher, you will need to click the "view voucher" button that you received on your confirmation. If you have bought this as a gift we recommend printing or forwarding this on to the recipient so that they can use it.
3. On the voucher, you will see your voucher code and information on how to redeem it. You will need to make sure you enter this code into the "Redeem my Voucher Code" box when making your booking.
If you click the "schedule" button at the top of your voucher, this will automatically fill in the "redeem your voucher code" button for you making this process easier when booking online.
4. Once you've have booked the session(s) you would like, you will receive a confirmation email with details of your booking and how to get into the field. You'll also receive an automatic reminder email and text 24 hours before your booked session(s).
If you do not receive your confirmation email, please check your spam box. If you still can’t find it, please contact us by telephone on 07498782849 or 07825459454.
5. You will receive a text message from us 1 hour before your booked session confirming the unique gate code for your booked session(s) which you must keep to gain access to York Dog Park. Simply place the code in the lock, and the gate will be unlocked, ready to be opened. This code will also be your exit code. Please close the main site gate behind you when entering and exiting.
WATCH OUR VIDEO TUTORIAL OF HOW TO BOOK AND REDEEM A VOUCHER: